TERMS AND CONDITIONS:

Thanks for booking with Home Hygiene Cleaning. Please note the following.

Cancellations that are done in less than 24 hours of the service appointment time range will result in an automatic $75 cancellation fee charge. Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $50 cancellation fee charge.

My cleaners have full permission to deny a clean if they arrive at a job and there is more than what was discussed over the phone (bug infestation, hoarding situation, abundant trash, spoiled food, etc)** – you will be charged a $100 cancellation fee and the job will not be serviced. You have a 24-hour window after service to contact me about any corrections, missed items, or discussions needing to be had about a service.

**Upon arrival, my team lead will do an initial walkthrough of the home. They will look for the items bulleted below. If more than one of these items is noted to me, I will call and discuss the appropriate rate increase to compensate for added labor needed to complete the job to a high standard. Please note, not all of these apply to all cleans, contact me with specific questions.

• Grime dust- the thick and greasy seeming dust commonly found on blinds and Vents
• Hard water or Lime Water outside the normal amount we see
• Grime built-up on walls requiring special attention
  • • 1. Candle smoke residue
      2. Smoking residue
      3. Pet or child caused stains
• Dog hair buildup on furniture, shelves, decor, blinds, etc
• Excessive mold in any part of the home being cleaned
• Excessive trash in any part of the home being cleaned
• Stains that appear to be permanent, usually on tiles, toilets, tubs
• Excessive stains on doors

My cleaners have permission to leave a job if a customer is harassing them in any way- in this case you will be charged the full service fee and the job will not be serviced.